Website Hosting & Management

A care plan includes hosting, SSL, regular updates, off-site backups, security and uptime monitoring, and support time each month for small changes. We tailor the plan to your website and how often it needs updating.

The aim is to take the technical upkeep off your team’s plate. Your site is kept on secure hosting with a valid SSL certificate, software is updated and tested, and backups are stored away from the server so they are available if something goes wrong. Monitoring watches for downtime and security problems, so issues are usually picked up before patients notice them.

The monthly support time covers the small changes practices make regularly, such as updating hours, adding a new practitioner or posting a notice. Because every practice is different, we agree exactly what is included up front, including how much support time suits you and how larger projects are handled. If your needs change, for example you open a new location or add services, we can adjust the plan to match.

Usually, yes. We review your current site first to check it is in good shape, then migrate it to our hosting with minimal downtime. If it needs work before it moves, we will tell you.

The review looks at how the site is built, the software and plugins it runs, whether everything is up to date and whether there are signs of security problems. Moving a site that is already compromised or badly out of date can carry those problems across, so it is better to know before we start. Many sites can move as they are, but some need updates or a clean-up first.

Once the site is ready, we copy it to our hosting, test it, and then switch your domain across at a quiet time. You will need to give us access to your current hosting and domain, and we guide you through that. After the move, the site goes onto your care plan and we keep looking after it.

Our monitoring alerts us straight away and we work to restore it as quickly as possible. Because we take regular backups, we can roll back to a working version if something has gone wrong.

Websites go down for different reasons: a server issue, an update that conflicts with another plugin, an expired domain or certificate, or a security problem. The first step is working out which one it is, because that decides the fix. Sometimes the answer is a simple restart or renewal. Other times we restore a recent backup while we find and fix the underlying cause.

We let you know what happened, what we did and whether anything needs your attention, such as a domain renewal that sits with you. If your booking system or contact form is affected, we tell you so your reception team can let patients know. Afterwards, we look at whether anything could stop the same problem recurring and recommend changes if they are needed.

Yes. Your website, domain and content belong to your practice. If you ever decide to move on, we will help you transfer everything.

We think ownership should be clear from the start. Your domain should be registered to the practice, and you should always be able to get to your own content. If your domain is currently held by a previous developer or a staff member who has since left, we can help you bring it back under the practice’s control, which avoids problems later.

Moving on should be orderly too. If you decide to change providers, we help transfer your website, content and domain, and work with your new provider so the handover goes smoothly for your patients and staff. Some third-party tools, such as premium plugins or booking systems, have their own licence terms, and we will explain those so you know what transfers with the site and what may need a new licence in your practice’s name. Either way, the website remains yours to keep, change or move.

Small changes such as opening hours, team updates and notices are usually done within a few business days. Urgent issues, like a page that needs to come down, are prioritised.

Most practice updates are routine: a new practitioner joins, hours change over the holidays, a service is added or a notice needs to go up. These are quick to make, and the turnaround mostly depends on having everything we need, such as final wording, photos and practitioner details. Sending it all in one request usually speeds things up.

Urgent issues are treated differently. If a page contains something that could breach the advertising rules, shows wrong information about a closure, or needs to come down for another reason, tell us it is urgent and we will move it to the front of the queue. Larger changes, such as a new section or a redesigned page, are scoped and scheduled separately. We confirm when each change is live, so your team knows it has been done.

Yes. We host on Australian infrastructure, which keeps the site fast for local patients.

When the server sits close to the people visiting your site, data has less distance to travel, so pages tend to load more quickly. Speed matters for patients who are often searching on a phone, sometimes on a patchy connection, and want to find your hours, location or booking link without waiting. Page speed is also one of many factors Google considers.

Australian hosting is also a sensible part of how you think about privacy. Your website usually shouldn’t store sensitive health information, but contact forms and enquiries can contain personal information, and the Australian Privacy Principles apply to how your practice handles it. Keeping the site on local infrastructure is one part of that picture, though only one part. We are happy to talk through what your forms collect and where submissions go, and we suggest anything complex about your privacy obligations is checked with a privacy or health lawyer.

We restore your site from a clean backup, find how it happened, close the gap and report what we found. Monitoring means we usually spot problems before patients do.

A hacked site can show spam pages, redirect visitors elsewhere or quietly add hidden links that damage your search visibility. Restoring a backup isn’t enough on its own, because the weakness that let the attacker in may still be there. So we look for the entry point, such as an outdated plugin or a compromised password, fix it and check the site is clean before it goes back to normal.

Our report explains what happened, what was affected and what we changed. If the site holds any personal information, such as enquiry form submissions, we tell you, because your practice may need to consider its obligations under the Privacy Act, including the Notifiable Data Breaches scheme. That assessment sits with your practice, and we suggest getting advice from your insurer or a lawyer. We also recommend steps to reduce the risk of it happening again.

Usually, yes. We review it first and tell you if anything needs fixing before we take it on, so you know where things stand from the start.

Sites built by other developers vary a lot. Some are tidy and well documented; others run outdated software, rely on custom code nobody remembers writing or use premium plugins with expired licences. None of that rules a site out, but it affects how much care it needs and what could go wrong during updates. The review lets us give you an honest picture rather than discovering problems later.

We check the build, the software and plugins, security, backups and whether we have the access we need, including to the hosting, domain and any third-party tools. If something needs fixing, we explain why and what it involves, and you decide how to proceed. Once the site is in good shape, it goes onto a care plan like any other. If your previous developer is still around, a short handover can help, but it isn’t essential.

Your website is backed up daily and automatically, with copies stored away from the server and restores tested.

Daily backups mean that if something goes wrong, whether a faulty update, a mistake while editing or a security problem, there is a recent version to return to. Storing copies off the server matters because a backup kept in the same place as the site can be lost along with it if the server fails or is compromised. That separation is what makes a backup genuinely useful in an emergency.

Testing restores is just as important. A backup is only valuable if it can actually be restored, so we check that ours work rather than assuming they do. Because backups run automatically, nobody at your practice needs to remember to do anything. If you ever need something brought back, such as a page that was deleted by accident or content that was changed in error, let us know and we can usually recover it from a recent backup without disrupting the rest of the site.

Yes. Your site is monitored around the clock, and we are alerted and act if it goes down.

Uptime monitoring works by checking your website automatically at regular intervals from outside your server, much as a patient’s browser would. If the site stops responding, we get an alert, which means we can start investigating rather than waiting for a patient or staff member to notice and call.

That matters for a practice because your website often does important jobs: showing your hours and location, linking to online bookings and taking enquiries. Downtime at the wrong moment can mean missed bookings or frustrated patients. When an alert comes in, we confirm whether the problem is real, find the cause and fix it, restoring from backup if needed. We keep you informed if an outage is significant or something needs your attention, such as an expired domain. Monitoring also builds a record over time, so we can spot patterns, such as a recurring server issue, and address them.

Yes. Your website software and plugins are kept up to date, and updates are tested before they are applied so they don’t break the site.

Updates matter because they fix security weaknesses as well as bugs. Outdated plugins are one of the most common ways websites get compromised, so leaving them for months is a real risk. At the same time, applying every update the moment it appears can cause problems, because one change can conflict with another plugin or your theme and break a page or form.

Our approach balances both. We review updates, test them before they go onto your live site and check that key pages, forms and booking links still work afterwards. If an update does cause a problem, backups mean we can roll back while we sort it out. Occasionally a plugin is abandoned by its developer or no longer suits your site, and in that case we recommend a replacement and talk it through with you before making any change.

Small content changes such as text, images, hours and new staff are normally covered by your plan. We agree what is included up front, and larger projects are quoted separately.

The plan is designed for the kinds of changes practices make regularly: updating a practitioner’s bio, adding a new team member, changing opening hours, swapping a photo or posting a notice about a closure. You send the details and we make the change, so your team doesn’t need to log in or learn the website.

Larger projects, such as a new service section, a redesigned page, a new location or a full content rewrite, take more planning and are quoted separately so you know the cost before work starts. If a request sits in between, we tell you which side it falls on before going ahead. Because website content is advertising, we also flag anything in a requested change that may not sit well with the AHPRA guidelines, such as a testimonial or outcome claim, and suggest compliant wording.